» posted on Friday, August 12th, 2011 at 1:51 am
Reservation Software Systems
Gone are the days when travel agents were called upon for bookings and processing payments and other similar stuff. Today things have taken on a new turn. We all know about the online world and how it has drastically changed how we do thing in our day to day lives.
I’ll get right into it. The advantages of easily going online, comparing different options and booking from anywhere at our own time are huge. However, whether we know it or not we need travel advice from time to time. It is a pity that the existence of online services has greatly reduced the numbers of traditional travel agents who could provide better views and advice on all the options and resolve any complex requirements.
I believe that there is a time and a place to book online trips such as an uncomplicated airfare to visit family and a time to think otherwise concerning such a decision. No one is refuting the benefits of online booking however once in a while it is advisable to consult a professional. The benefits of relying on a true travel professional are both numerous and eye opening.
Instances where people have ended up making errors when it comes to their travel are currently on the rise. There have been several occurrences where people have booked wrong flights or not read the fine print of the flights only to find out later that they’ve booked the wrong dates or the flight forces an overnight stay somewhere and they did not read the schedule correctly.
In such situations a professional travel consultant comes in very handy and can book the same travel in less time for the same or less cost. Not only that, you can also have the personalized service or information you might need. In short, the advantages are clear.
The question now is how travel agents can adapt to the changes brought about by the scheduling software and bounce back. Can they fight fire with fire? Are there any reservation softwares in the market that can help travel agents with the travel solutions they have been seeking so badly?
The answer is yes. Yes there are. Developers have suddenly smiled upon the travel agents by developing scheduling software that provides booking features only to travel agents. Since everything today is online, all the travel agent has to do is call up the reservations personally, check the availability and then check the booking manually. Just like old times.
At the end of the day hiring a travel agent is meant to help you save on time and money.
There are several other features found in online booking softwares that are friendly for travel consultants. Another such feature is what is commonly referred to as CRM tools. In full, CRM stands for customer relationship management tools which help the travel agents remain in touch with their customers and market their services.
Not anyone can do this job. At this point I have to point out that CRM tools help by taking care of bulk marketing initiatives hence saving on costs.
If you’re a travel agent and you’re reading this, I urge you to remember to sample various scheduling software before settling on one in particular. When you find the one that suits you the best then you are guaranteed to yield positive results.